Stay Home. Protect the NHS. Save Lives

We're still here if you need us

Our showroom doors might be closed, but we’re still here to help.

Nothing matters more to us than the health and wellbeing of our customers, our colleagues and their families, which is why we made the decision to temporarily close our doors to the public. We’re all having to do things a little differently and we’ve been working hard behind the scenes to change our operations in line with Government advice. 

We want to play our part in the national effort to reduce the further spread of the virus. We also understand the importance of keeping drivers delivering essential goods around the country and key workers who need to be on the road in the current crisis and are critical to the COVID-19 response. Our team are working tirelessly to put the necessary arrangements in place to make sure key workers can stay mobile. 

We have identified a network of nationwide service operations which we will open across the UK and Ireland (Taggarts locations are here, you also can see the locations for the group here) where our teams of highly skilled technicians have agreed to be on hand to provide essential repairs to all key workers (as specified by the Government). 

As our way of saying thank you to the people working on the front line - those in the NHS and other health and social care workers - Lookers will provide labour free of charge and will only charge for parts at cost.  

Every precaution will be taken to look after and protect our colleagues and customers at any site that will be open. In particular, social distancing will be maintained at all sites, there will be regular and enhanced deep cleaning procedures as well as stringent hygiene protocols with all necessary sanitising products. 

In addition, our customer service team are on hand to take enquiries, future service bookings and reserve new and used vehicles. We will deliver or collect your vehicle as soon as it's safe to do so. 

To make an enquiry or find out more get in touch via email or live chat. 

Keep an eye on our website and social channels for further updates. 

Until then, stay safe and keep looking out for each other.

 

FAQ's

Although our showrooms remain closed our we are still here to help and have a remote working customer service team ready to answer any queries you may have. Please get in touch however suits you best, whether that is Phone, Email or Livechat.

If your finance agreement is coming to an end, there will be a number of options for you to consider. Some finance lenders will facilitate extending the finance agreement or re-financing your final payment. Please contact our team and they will be happy to put you in touch with the relevant finance house.

A number of finance lenders have offered deferred payment options and payment holidays. We encourage you to get in touch with our team, we can put you in touch with the relevant finance lender who can discuss which options might be available to you during this time.

Your car should be maintained and serviced according to the manufacturer’s guidelines and recommendations to ensure your warranty remains intact. However, if there is a valid warranty claim on your car and the latest scheduled service has been delayed during the period where the UK is under Government measures, we will honour valid warranty claims. Please note all other warranty Terms and Exclusions apply.

From 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended. This is being done to help prevent the spread of coronavirus. You can view full details by visiting the government advisory here. If you are due to visit us for service or maintenance work, our team will be able to reschedule your appointment for a later date when we reopen our workshops. In the meantime, we have a team working remotely who can offer advice and support over the phone or over video call where possible.

We are working on a solution for you to purchase a vehicle fully online without the need to visit our dealerships. We are also happy to take your enquiry and have a remote working customer service team who can reserve a vehicle for you should you require. However our number one priority and focus remains the health and safety of our employees, our customers and their families.

We’re not currently offering test drives or deliveries in line with our commitment to safeguard the health of our employees, customers, and their families. However, if you are interested in a vehicle we’re able to offer video walkarounds or additional photography on request.

To enquire about payment holidays you would need to contact your lender who can discuss which options might be available to you during this time., you can find the required details on your paperwork but feel free to contact us if you can’t find the details

The latest Government announcements will have a major impact on the Motability Scheme. Motability has taken the decision to keep the quarterly pricing guide suppressed during this time. With the uncertainty that Covid-19 is creating for many people, we wanted to reassure you that we will support you where possible. For more information and FAQ's, please visit our Volvo Motability FAQ's 

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We're here if you need us
Although our showrooms will be closed, We’re still here to  help and have a remote working customer service team that are contactable should you have any queries or concerns.
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