We're Still Here

We are now open for sales & servicing

Nothing matters more to us than the health and wellbeing of our customers, our colleagues and their families. We’re all having to do things a little differently and we’ve been working hard behind the scenes to change our operations in line with Government advice.

Thanks to the hard work of our teams in developing the Taggarts Safe System, we have reopened our workshops to provide servicing and repairs to keep our customers safe on the road.

We have adapted our website to allow you to browse through our stock and build your deal or reserve your next vehicle from the safety and comfort of your own home.

In addition, our customer service team are on hand to take enquiries and complete service bookings. In line with Government guidelines, please find our Lookers COVID-19 Colleague Safety Risk Assessment.

Keep an eye on our website and social channels for further updates.

Until then, stay safe and keep looking out for each other.

FAQ's

What happens if my finance agreement is up?

If your finance agreement is coming to an end, there will be a number of options for you to consider. Some finance lenders will facilitate extending the finance agreement or re-financing your final payment. Please contact our team and they will be happy to put you in touch with the relevant finance house. You can get both our contact details, and the contact deals for some of the finance houses we work with here.

I’ve bought a car on finance, what happens if my financial situation changes?

Financial support may be available, including payment holidays and deferred payments. We encourage you to get in touch with our team, we can put you in touch with the relevant finance lender who can discuss which options might be available to you during this time. You can get both our contact details, and the contact deals for some of the finance houses we work with here.

What happens if my MOT or service is due?

From 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended. This is being done to help prevent the spread of coronavirus. You can view full details by visiting the government advisory here. If you are due to visit us for service or maintenance work, our team are now in a position to take regular service and repair bookings. We have implemented a number of social distancing policies at the dealerships to protect both our colleagues and our customers.

Can I still purchase a vehicle, is it safe?

We have adapted our sales process to allow you to browse our stock online and reserve a model from the comfort of your own home, we have also introduced functionality allowing you to build your own finance deal online for used cars. Our team are working remotely to take you through the sales process and can arrange a home delivery or showroom collection of your new car when it is safe to do so. To view our used stock, please click here

Am I able to test drive a vehicle, or can I get a car delivered to me?

We’re not currently offering test drives or deliveries in line with our commitment to safeguard the health of our employees, customers, and their families. However, if you are interested in a vehicle we’re able to offer video walkarounds or additional photography on request.

Am I able to take a payment holiday?

The FCA has revealed it expects motor finance companies to provide a three-month payment freeze to customers who are having temporary difficulties meeting leasing or finance payments due to Coronavirus. Read more on the official FCA website

I'm a Motability customer, can I see pricing for the next quarter?

The latest Government announcements will have a major impact on the Motability Scheme. Motability has taken the decision to keep the quarterly pricing guide suppressed during this time. With the uncertainty that Covid-19 is creating for many people, we wanted to reassure you that we will support you where possible. For more information and FAQ's, please visit our Volvo Motability FAQ's