Nothing matters more to us than the health and wellbeing of our customers, our colleagues, and their families. So, everything we do will run safely in line with the latest Government guidance and the Taggarts Safe System, including face coverings, social distancing, enhanced deep cleaning procedures and stringent hygiene protocols. 

We've made some digital enhancements to our Aftersales services:

  • Online Booking: You can arrange your Service, MOT or Repairs via online booking, Live Chat, email, or telephone.
  • Key Drop off: Drop your keys off with one of our Advisors safely and securely.
  • Health Check: We will also send you a health check video of your vehicle, following our traffic light system to for work that needs carried out. Find out more information here
  • 0% Interest: You will be able to see the cost of the work needing to be carried out and if you are looking for an alternative way to pay, check your eligibility and apply for 0% interest online, or enquire about a Taggarts Service Plan.
  • Payment: We can arrange to take your payment over the phone or onsite when you collect your keys. 

Keeping everyone safe and on the road for all your essential journeys...

  • Click & Drive: With our click and collect service, we’re making it easy for you to drive away a New or Approved Used vehicle during these times with the option of virtual appointments, Live Chat, email or telephone.
  • Choice: Browse and reserve, build your finance or buy online with the confidence that comes with purchasing from one of the largest car dealer groups in the UK.
  • Pricing: We want to ensure you that the price you see is the price you pay with our transparent pricing policy.
  • Guarantee: We also have a 14 day money back guarantee on used vehicles.
  • Collection: Once everything is complete, you can either arrange a collection appointment or opt for a home delivery. You will also receive a handover video for your new vehicle.
  • Click & Sell: You can even value or sell your current vehicle, the easy and simple way to sell your car online. Simply book an appointment, online or in one of our dealerships, whichever you prefer, and you will receive your payment.

Our customer service team are always on hand to take enquiries and complete service bookings. In line with Government guidelines, please find our Taggarts COVID-19 Colleague Safety Risk Assessment here.

Keep an eye on our website and social channels for further updates.

Until then, stay safe and keep looking out for each other. 

 

FAQ's

 

If your finance agreement is coming to an end, there will be a number of options for you to consider. Some finance lenders will facilitate extending the finance agreement or re-financing your final payment. Please contact our team and they will be happy to put you in touch with the relevant finance house. You can get both our contact details, and the contact deals for some of the finance houses we work with here.

Financial support may be available, including payment holidays and deferred payments. We encourage you to get in touch with our team, we can put you in touch with the relevant finance lender who can discuss which options might be available to you during this time. You can get both our contact details, and the contact deals for some of the finance houses we work with here.

From 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended. This is being done to help prevent the spread of coronavirus. You can view full details by visiting the government advisory here. If you are due to visit us for service or maintenance work, our team are now in a position to take regular service and repair bookings. We have implemented a number of social distancing policies at the dealerships to protect both our colleagues and our customers.

We have adapted our sales process to allow you to browse our stock online and reserve a model from the comfort of your own home, we have also introduced functionality allowing you to build your own finance deal online for used cars. Our team are working remotely to take you through the sales process and can arrange a home delivery or showroom collection of your new car when it is safe to do so. To view our used stock, please click here 

We’re not currently offering test drives or deliveries in line with our commitment to safeguard the health of our employees, customers, and their families. However, if you are interested in a vehicle we’re able to offer video walkarounds or additional photography on request.

The FCA has revealed it expects motor finance companies to provide a three-month payment freeze to customers who are having temporary difficulties meeting leasing or finance payments due to Coronavirus. Read more on the official FCA website

The latest Government announcements will have a major impact on the Motability Scheme. Motability has taken the decision to keep the quarterly pricing guide suppressed during this time. With the uncertainty that Covid-19 is creating for many people, we wanted to reassure you that we will support you where possible. For more information and FAQ's, please visit our Volvo Motability FAQ's 

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