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Jaguar is number one manufacturer in J.D Power Study
1st June 2012
Jaguar has been named as the top manufacturer in the J.D Power and Associates/What Car? 2012 UK Vehicle Ownership Satisfaction Study (VOSS).
The Study asked around 18,000 people in the UK after an average of two years ownership. Aspects of vehicle ownership such as performance, design, comfort, quality, reliability, cost of ownership, economy and dealer service satisfaction.
Jaguar not only excelled in the rankings for manufacturer but also individual categories such as the Jaguar XF that won the ‘Executive Car of the Year’ title. In 2011 Jaguar came third in the survey so the results from this year show they have risen in owner satisfaction.
What Car? Editor-in-chief Chas Hallett said, “This is a great accolade for everyone at Jaguar…This study shows that customers are really satisfied with their Jaguars, a hugely important feat for any car maker.”
Managing Director of Jaguar Land Rover UK, Jeremy Hicks said, “To be awarded the Number One spot by JD Power is a huge honour – not only for the staff of the 90 Jaguar dealers in the UK but for the circa 2,000 employees at the Castle Bromwich factory and the talented designers and engineers based in Warwickshire whose determination, attention to detail and commitment to quality have delivered this result.”
Grant McPherson, Director of Operations, Jaguar Castle Bromwich stated, "Every member of the Castle Bromwich team, including our suppliers, aims to exceed the expectations of our customers. This Award is fitting recognition of their outstanding efforts over the years. Quality is at the heart of the Jaguar manufacturing process and it’s encouraging to see we are headed in the right direction. We will continue to apply our focus on improvement and the delivery of premium quality products as we look ahead to the next Jaguar models to come onto the market, including the new XF Sportbrake and F-TYPE."
For more information on Jaguar or stock availability contact Taggarts Jaguar.